Global Conference on Citizen Engagement for Enhanced Development Impact | World Bank Institute (WBI)

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Watch the recording on World Bank Live

Follow the live event on Twitter with #wblive and the ongoing conversation with #engagevoices.


March 18, 2013 | 8:45am–5:30pm
International Finance Corporation, 2121 Pennsylvania Avenue, N.W., Washington, D.C.

Citizen Voices will focus on citizen engagement and feedback systems that strengthen the quality of policy making and the science of service delivery, and where the impact on the poor is most direct.  The conference will position the citizen engagement agenda as essential for effective development, move from knowledge to action, and establish concrete partnerships for scaling up at global and national levels.
Virtual participation is open to the public; physical participation will be by invitation only.

The conference will bring together tech innovators, development specialists, government officials, academics, civil society representatives, World Bank staff and the private sector where experience with client feedback systems is the deepest. Sessions will include discussions exploring how innovative uses of technology can be transformational, how governments can be more responsive and how we ensure citizen feedback is robust.  The conference will close by generating ideas for how we proceed as a collective in advancing the citizen engagement agenda.

Event Agenda (PDF135 KB)

Global Conference on Citizen Engagement for Enhanced Development Impact

March 18, 2013 | 8:45am–5:30pm
International Finance Corporation (IFC) Auditorium, 2121 Pennsylvania Avenue, N.W., Washington, D.C.

Agenda | Monday, March 18

Welcome: Master of Ceremonies

8:45-9:10, IFC Auditorium
Alex Howard, O'Reilly Media, (moderator)

Citizen Engagement:  What Results Are We Looking To Achieve?
9:10-10:10am, IFC Auditorium

Keynote Speaker
• Dr. Jim Yong Kim, President, World Bank Group 

• Jay Naidoo, Chair of the Board of Directors and Chair of the Partnership Council of the Global Alliance for Improved Nutrition  
• Sara Ruto, Regional Manager, Twaweza
• Jean-Claude Kibala N'Kolde, Minister of Public Works, Democratic Republic of Congo

• Luis Ubinas, President Ford Foundation

Session Description:

This session will provide an exciting vision of the promise of citizen engagement.  It will point to some of the current failures in service delivery and effective policy making, and how we can use enhanced citizen engagement and beneficiary feedback to address them.  In an improved world, what would we like to see as specific results? How can enhanced government-citizen engagement help us to reach these results? What are the bottlenecks now being faced, and how can they be overcome? What role does local context play.  Why is this so important?

Table Talk Introductions
10:10-10:30am, IFC Auditorium
Coffee and Mingle
10:10-10:30am, IFC Auditorium


Interactive Panel:  What Can We Learn from the Private Sector?
10:45-11:45pm, IFC Auditorium
• Caroline Anstey, Managing Director, World Bank
• Nathan Eagle, Founder, Jana
• David Bonbright, Chair CIVICUS/Keystone Accountability
• Sanjay, Bhatnager, CEO, Water Health International
• Jim Heyes, Principal, Global Environment Fund
Session Description:
This session will focus on private-sector experience in satisfying consumer demand, and how it could be applied in the developing country context to lead to greater development impact. 

Lunch Speaker
Rob Markey, Global Head, Customer Strategy and Marketing Practice, Bain and Company

11:45-1:15pm, IFC Auditorium
Mr. Markey will give an overview of how his team has helped companies become more effective at making good (and not make bad) connections with their customers.  He will make it clear why managing relationships is so important. If there were to be just one line to take away from his talk, it might be, “Just as you have systems to manage finance and operations, you need systems to manage relationships.”  He will illustrate what good relationship management systems look like. These are characterized by two sub-systems, one to engage customers and one to engage employees.

Sidetalk (Room L-109)
• Stuart Shulman, Vision Critical (12:35–1:10)
Gallery Tour (Rooms L-101, L-103, L-104, and L-108) (12:35–1:10)

Discussion: Can Technology Be Transformational? (Parallel Session 1)
1:15 - 2:00pm, IFC Auditorium
• Micah Sifry, Co-Founder and Editorial Director, Personal Democracy Media 

• Craig Newmark, Founder,
• Luther Lowe, Director for Public Policy, Yelp
• Ana Guerrini, Manager, Rio de Janeiro 311
• Robert Hunja, Manager, World Bank Institute

Session Description:

This session brings together a number of innovators and thinkers from the academic, public and private sectors. Each of the speakers will start by providing their perspective on how technology can leverage citizen engagement, and highlight their “one big idea” to move the field of ICT mediated participation forward.

Debate: How Do We Ensure Citizen Feedback is Robust? (Parallel Session 2)

1:15 - 2:00pm, IFC, L-109

• Jeff Thindwa, Manager, Social Accountability, World Bank Institute

• Sean McDonald, CEO, Frontline SMS
• Michael Woolcock, Lead Social Development Specialist, World Bank

Session Description

This session will discuss how the use of technologies, and particularly mobile phones, may leverage the collection of citizen data to inform the design and delivery of policies and services. The moderator will ask guests to critically examine the claims of the supposed benefits of technology for engagement processes, highlighting the prospects and limits offered by technologies and their respective cost-effectiveness. The discussion will also focus on hands-on methodological and operational issues, enabling internal and external audiences to better understand when and how technological solutions may support their operational work.

Participatory Panel: Can Governments Be Responsive?
2:00-3:00pm, IFC Auditorium
• Sri Mulyani Inrawati, Managing Director, World Bank
• Adams Aliyu Oshiomhole, Executive Governor, Edo State, Nigeria
• Macon Philips, Director of Digital Strategy, the White House
• Luis Revilla Herrero, Mayor of the Municipal Government of La Paz, Bolivia
• Herbert Kassamani, Manager of Communications, Ministry of Water and Irrigation, Water Services Regulatory Board, Kenya
• Raj Babu Shrestha, Executive Director, Nepal Poverty Alleviation Fund
Session Description:
This session will focus on the very real issues and constraints now facing governments in responding to feedback, the integral role of government in ensuring results and in scaling up initiatives, and the risk associated with non-responsiveness.  The session should end with two or three constructive suggestions for government and the development community to move ahead. 

Coffee, Mingle and Guided Gallery Tour
3:00 - 3:45, IFC Auditorium

3:00 - 3:40, Room L-109
• Judd Antin, Facebook and Rafael Morado, UBISOFT Games

Table Talks: Take Aways from the Day and Generating Ideas: Where Do We Go from Here?
3:45 - 5:00pm, IFC Auditorium
• Roby Senderowitsch, Program Manager, Global Partnership for Social Accountability,
World Bank
• Archon Fung, Ford Foundation Professor of Democracy and Citizenship, Harvard
• Mary McNeil, Team Lead, World Bank Institute
• Victoria Ayers, Senior Anti-Corruption and Good Governance Advisor, USAID
• Edward Olowo-Okere, Director, World Bank
• Dayna Brown, Director, Listening Program, CDA Collaborative Learning Projects
• Will Rogers, Global Coordinator for Beneficiary Communication, International Federation
of the Red Cross
• Angelita Gregorio-Medel, Ministry of Social Welfare, Philippines
• Randi Ryterman, Director, World Bank Institute
• Fernando Rosetti, Director General, Grupo de Institutos Fundações e Empresas
• Helene Grandvoinnet, Lead Social Development Specialist, World Bank
• Edith Jibunoh, Director, Multilateral Institutions, ONE
• Felipe Heusser, Founder & Director, Fundacion Ciudadano
• Stephen Davenport, Senior Director of Innovation and Partnerships, Development
• Joanne Caddy, Senior Analyst, OECD
Session Description:
Discussions will focus on how citizen voices can solve development problems moving forward.  What can we do collectively and individually to help give citizens greater voice in improving the services they receive?  Following a brief introduction by the moderator; expert facilitators will join tables to foster discussion.  Each table will come up with one idea that will be presented at end of session using an interactive method.

Summary, Closing and Next Steps
5:00-5:30pm, IFC Auditorium
• Alexander Howard (Master of Ceremonies)
• Kyle Peters, Vice President, OPCS, World Bank
• Ritva Koukku-Ronde,  Ambassador, Government of Finland, Ministry of Foreign Affairs
• Sam Worthington, President and CEO, Interaction
• Sanjay Pradhan, Vice President, World Bank Institute
Session Description:
This session will pull together major conclusions of the day, and propose next steps for moving forward.  Participants during the previous session will have been working in table groups facilitated by “expert facilitators” to answer the following question:  “What is the single most important thing that we need to do moving forward?”


Complete Participant List.
The conference will be opened by Jim Yong Kim, President of the World Bank, and chaired by Caroline Anstey, World Bank Managing Director. Jay Naidoo, Chair of the Board of Directors and Chair of the Partnership Council of the Global Alliance for Improved Nutrition (GAIN), will be the featured speaker.


Alexander B. Howard
Alexander B. Howard is the Government 2.0 Washington Correspondent for O'Reilly Media, where he writes about the intersection of government, the Internet and society, including how technology is being used to help citizens, cities, and national governments solve large-scale problems. He is an authority on the use of collaborative technology in enterprises, social media and digital journalism. He has written and reported extensively on open innovation, open data, open source software and open government technology. He has contributed to the National Journal, Forbes, the Huffington Post, Govfresh, ReadWriteWeb, Mashable, CBS News' What's Trending, Govloop, Governing People, the Association for Computer Manufacturing and the Atlantic, amongst others. Prior to joining O’Reilly, Mr. Howard was the associate editor of and at TechTarget, where he wrote about how the laws and regulations that affect information technology are changing, spanning the issues of online identity, data protection, risk management, electronic privacy and cybersecurity. He is a graduate of Colby College in Waterville, Maine.

Session 1 – Visioning: Citizen Engagement

Dr. Jim Yong Kim
Jim Yong Kim, M.D., Ph.D., became the 12th President of the World Bank Group on July 1, 2012.
A physician and anthropologist, Dr. Kim has dedicated himself to international development for more than two decades, helping to improve the lives of under-served populations worldwide. Dr. Kim comes to the Bank after serving as President of Dartmouth College, a pre-eminent center of higher education that consistently ranks among the top academic institutions in the United States. Dr. Kim is a co-founder of Partners In Health (PIH) and a former director of the HIV/AIDS Department at the World Health Organization (WHO).
As President of Dartmouth – an institution that comprises a liberal arts college and professional schools of medicine, engineering and business, as well as 19 graduate programs in the arts and sciences, a staff and faculty of 3,300, and a budget of $700 million – Dr. Kim earned praise for reducing a financial deficit without cutting any academic programs. Dr. Kim also founded the Dartmouth Center for Health Care Delivery Science, a multidisciplinary institute dedicated to developing new models of health care delivery and achieving better health outcomes at lower costs.
Before assuming the Dartmouth presidency, Dr. Kim held professorships and chaired departments at Harvard Medical School, the Harvard School of Public Health and Brigham and Women’s Hospital, Boston. He also served as director of Harvard’s François-Xavier Bagnoud Center for Health and Human Rights.
In 1987, Dr. Kim co-founded Partners In Health, a Boston-based non-profit organization now working in poor communities on 4 continents. Challenging previous conventional wisdom that drug-resistant tuberculosis and HIV/AIDS could not be treated in developing countries, PIH successfully tackled these diseases by integrating large-scale treatment programs into community-based primary care.
As Director of the World Health Organization’s HIV/AIDS Department, Dr. Kim led the ‘3 by 5’ initiative, the first-ever global goal for AIDS treatment, which sought to treat 3 million new HIV/AIDS patients in developing countries with antiretroviral drugs by 2005. Launched in September 2003, the ambitious program ultimately reached its goal by 2007.
Dr. Kim’s work has earned him wide recognition. He was awarded a MacArthur “Genius” Fellowship (2003), was named one of America’s “25 Best Leaders” by U.S. News & World Report (2005), and was selected as one of TIME magazine’s “100 Most Influential People in the World” (2006).
Born in 1959 in Seoul, South Korea, Dr. Kim moved with his family to the United States at the age of five and grew up in Muscatine, Iowa. Dr. Kim graduated with an A.B. magna cum laude from Brown University in 1982. He earned an M.D. from Harvard Medical School in 1991 and a Ph.D. in anthropology from Harvard University in 1993.
He is married to Dr. Younsook Lim, a pediatrician. The couple has two young sons.

Jay Naidoo
Jay Naidoo is Chair of the Board of Directors and Chair of the Partnership Council of the Global Alliance for Improved Nutrition (GAIN) headquartered in Geneva and launched at the 2002 UN Summit on Children as a public private partnership to tackle malnutrition facing 2 billion people in the world. He is the founder of the social development arm of an investment and management company, J&J Group, which he co-founded in 2000 in South Africa.
Jay Naidoo has recently joined the Board of the Mo Ibrahim Foundation established to promote African development through a focus on promoting good governance. He serves in an advisory capacity for a number of international organizations including the Broadband Commission of the International Telecommunications Union (ITU) and United Nations Educational, Scientific and Cultural Organization (UNESCO) and the Lead Committee of the UNSG on Nutrition. He is the Patron of ‘Scatterlings of Africa’ a paleontological foundation linking archaeological sites across Africa.
From 1994 to 1999, Jay was the Minister responsible for South Africa’s Reconstruction and Development Programme (RDP) in the Office of the President before becoming the Communications Minister in Nelson Mandela’s Cabinet. He was the founding General Secretary of the Congress of South African Trade Unions (COSATU) where he served three terms (1985 to 1993).He was at the forefront of the struggle against apartheid leading the largest trade union federation in South Africa.
From 2001-2010, Jay was Chairperson of the Development Bank of Southern Africa (DBSA), the premier development finance institution driving infrastructure in the SADC region. From 2003 -2010 he serves as deputy chair and trustee of ‘Lovelife’, a nongovernmental organisation leading the fight to prevent HIV/AID through education and mobilization.
Jay Naidoo started studying a BSc at the University of Durban Westville in 1975 to be a medical doctor but his studies were interrupted by the political turmoil at the time because of student uprisings. He became active in SASO the South African Students Organisation that was banned in 1977 just after its leader Steve Biko was murdered in police detention.
Jay was the recipient of, among other awards, the Chevalier de la Légiond’Honneur (Legion of Honour), one of France’s highest decorations, and received the ‘Drivers for Change Award’ from the Southern African Trust and Mail & Guardian newspaper in Oct 2010. He has recently returned to full time voluntary work, and publishes a blog at Jay’s recently published autobiography, ‘Fighting for Justice’, is available in leading SA bookstores.
Married to Lucie Pagé, a French Canadian writer and journalist. Jay considers his three children, Shanti, Kami and Léandre, his greatest achievement.

Jean- Claude KibalaN’Kolde

Jean-Claude Kibala N’Kolde was appointed Minister of the Civil Service in the Democratic Republic in April 2012. As Minister he has proactively incorporated citizen voices into the work of the ministry, using a wide range of technologies to interact with citizens and to gather their feedback.
Prior to his appointment, the Minister was a Member of Parliament for the Mewenga, South Kivu, and from 2008 to 2012 Deputy Governor of South Kivu. From 2006-7 he worked as an independent consultant specialized in renewable energy, water treatment infrastructure and civil engineering. During his career he has also managed various construction projects in German y including work on the Cologne/Bonn airports high speed train link. The Minister is a qualified civil engineer specialized in railway construction with degrees from Munich University, Germany.

Sara Ruto
As the Regional Manager of Uwezo, Sara first started working with the Uwezo Kenya Office in 2008 before moving to the Regional Office in 2010. Sara’s chief responsibility is to steer an effective Uwezo in East Africa. Prior to joining Uwezo, Sara was a lecturer at Kenyatta University for more than fifteen years; a period during which she emerged as a key researcher in primary education and school reform. Alarmed at the growing inequity in her region, Sara has continued to conduct research and use evidence to magnify issues, writing extensively on the educational disadvantages of domestic child workers, children infected or affected by HIV/AIDS, and pastoralist minorities. She serves as an advisor to a number of projects that are experimenting on the best approaches to improve education and enhance learning, especially at the foundational levels. Sara believes that strong public school systems are key to unblocking the continued entrenchment of social inequity in the region. True to the fact that Sara comes from a ‘running’ nation, she makes at attempt to participate in at least two half marathons each year, and climb at least one mountain a year. In between, dancing is fun!

Session 2 – Interactive Panel

Caroline Anstey
As Managing Director, Caroline Anstey has special responsibility for ensuring the World Bank Group’s internal operations, policies and systems are designed and aligned to maximize impact, continuing her commitment to make the Bank an open, results-based and effective organization. She also has responsibility for coordinating work on gender, fragile and conflict affected states, as well as innovation and the science of delivery in development, in line with President Jim Yong Kim’s commitment to work with countries to collect, analyze and distribute practical knowledge to boost development results. Caroline is also chairing the 17th replenishment for the World Bank’s fund for the poorest, IDA.
A UK national, Caroline Anstey, joined the World Bank in 1995 after an earlier career in politics and journalism. She worked as Political Assistant to the Rt. Hon. James Callaghan MP, and as Editor of the BBC weekly current affairs program "Analysis". Caroline also served as Secretariat member of the InterAction Council, a group of former Heads of Government that develops recommendations on political, economic, and social issues. Caroline holds a Ph.D. from the London School of Economics and a Post-Doctoral Fellowship from Nuffield College, Oxford.
Since 1995, Caroline has worked in various positions in the World Bank including Country Director for the Caribbean; Director of Media Relations and Chief Spokesperson; and Assistant and Speechwriter to World Bank President, James D. Wolfensohn. In November 2007, she was appointed by President Robert B. Zoellick to the position of World Bank Chief of Staff. Then in July 2010, Caroline was appointed as Vice President, External Affairs. She held that position until her appointment as Managing Director in September 2011.

David Bonbright
David is founder and Chief Executive of Keystone. Over the past three decades, as a grantmaker and manager with Aga Khan Foundation, Ford Foundation, Oak Foundation, and Ashoka, David has sought to evolve and test innovative approaches to strengthening citizen self-organization for sustainable development as an alternative to prevailing bureaucratic, top-down models of social service delivery and social value creation.
While with the Ford Foundation, he was declared persona non grata by the apartheid government in South Africa. In 1990 he returned to South Africa and entrepreneured the development of key building blocks for civil society, including the first nonprofit internet service provider, the national association of NGOs, the national association of grantmakers, and enabling reforms to the regulatory and tax framework for not-for-profit organisations that were among the first laws passed by the newly elected Mandela government.

Jim Heyes
Mr. Heyes is a member of the Global Environment Facility's (GEF) forestry investment team, and is responsible for environmental, social, and governance matters in the forestry portfolio, as well as portfolio company monitoring, investment strategy, and value creation. He first joined GEF in 2007 as the firm’s ESG Officer, supporting each of GEF’s funds.
Prior to joining GEF, Mr. Heyes worked for the New England Forestry Foundation, where he founded and directed a community-based forestry and economic development initiative known as North Quabbin Woods. He also worked for two years at Heyes Forest Products, his family’s sawmill in western Massachusetts.
Mr. Heyes studied community-based forestry in the Philippines as a Fulbright Scholar in 1997. He has a BA in Geology and Environmental Studies from Williams College and a Master of Public Affairs at Princeton University’s Woodrow Wilson School with a focus on environment and international development. He is a CFA Charterholder.

Nathan Eagle
Nathan Eagle is the co-founder and CEO of Jana (formerly txteagle), a company that helps global brands connect directly with people in emerging growth markets via mobile phones. Jana rewards consumers with mobile airtime in return for taking market research surveys and trying out new products. Jana’s mobile airtime rewards platform has been integrated into the back-end systems of hundreds of mobile operators, enabling the instant monetary compensation of billions of consumers in 70 local currencies. Today Jana is helping global clients in over 50 countries, including P&G, Unilever, Danone, General Mills, Nestle, Johnson & Johnson, Microsoft, the World Bank, and the United Nations.

In addition to being CEO of Jana, Eagle is an Adjunct Assistant Professor at Harvard University. His research involves engineering computational tools, designed to explore how the petabytes of data generated about human movements, financial transactions, and communication patterns can be used for social good.

In 2012, Wired named Eagle one of the ’50 people who will change the world’ and the Market Research Society awarded him the President’s Medal. Eagle has been elected to MIT’s TR35, a group of the world’s top innovators under 35, and currently serves on the World Economic Forum’s Global Agenda Council for Data Driven Development. In recognition of his work with the World Bank on mobile crowdsourcing, Eagle was awarded the prestigious Kiel Global Economy Prize alongside Nobel Laureates Daniel Kahneman and MarttiAhtisaari.

Eagle holds a BS and two MS degrees from Stanford’s School of Engineering; his PhD from the MIT Media Laboratory founded the field of ‘Reality Mining’ and was declared one of the ’10 technologies most likely to change the way we live’ by the MIT Technology Review. His academic work has been published in venues including Science and PNAS; and Eagle has been regularly featured in the popular press including the BBC, New York Times, Wall Street Journal, Forbes, the Economist, the Financial Times, the Atlantic, and CNN.

Sanjay Bhatnagar
Sanjay serves as President & CEO of WaterHealth International. He joined WHI in 2009, bringing extensive experience in emerging markets of infrastructure development and management in a global context. He founded the THOT Capital Group in 2001, a private equity firm based in New York that invested in energy assets. Previously, Sanjay served as a CEO of Enron Broadband Services for the Middle East and Asia, based in Singapore, and prior to that he was the Chairman and CEO of Enron South Asia, developing large scale power, gas and telecom infrastructure. Sanjay started his career with Schlumberger, where he served as an engineer and manager in several Asian and European countries.
Sanjay received an MBA with Honors from the Harvard Business School, a Master’s degree in Engineering from Stanford University, and a Bachelor’s degree in Mechanical Engineering with distinction from the Indian Institute of Technology, New Delhi, India.
Sanjay has and continues to hold leadership roles with organizations such as: the Global Agenda Council on Water, World Economic Forum; Advisory Board on Water, University of Alberta, Canada; Senior Fellow, University of Southern California; Director Emeritus, US India Business Council (USIBC) affiliate of the US Chamber of Commerce, Washington DC; Director, Punj Lloyd Construction Company, India; Director, Emco, India; Former Director,AIESEC International; Former President, American Chamber of Commerce in India (1999-2001); Member, YPO/WPO; Chairman, Infrastructure Committee, Confederation of Indian Industry (2000).


Session 3 – Lunch and Sidetalks
Robert G. Markey, Jr.
Rob Markey is a partner in Bain & Company’s New York office and global leader of the firm’s Customer Strategy and Marketing practice.  He joined Bain in 1990, and has led assignments in the financial services, telecom, retailing, media, professional services, health care, building equipment and food processing industries.
As head of the firm’s Customer Strategy and Marketing practice, Mr. Markey is an expert in customer and employee loyalty, new product development and customer service strategies.  He has extensive experience with direct marketing, new customer acquisition and cost reduction for clients in the retail banking, credit card and insurance businesses.

Mr. Markey leads the NPS Loyalty Forum, a group of approximately 35 senior executives from loyalty-leading companies around the world, such as The Vanguard Group, American Express, Qantas, Westpac, TD Bank, LEGO, Progressive Insurance, PwC and Intuit.  He has published numerous articles on various aspects of customer experience and loyalty in publications such as the Harvard Business Review. He is the co-author of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, by Harvard Business Review Press, a New York Times and Wall Street Journal bestseller.

Prior to joining Bain, he developed competitive strategy, led business development and served in product marketing for LEXIS/NEXIS and the IBM Corporation.

Mr. Markey earned an MBA from the Harvard Business School.  He is a graduate of Brown University, where he received a Bachelor of Arts degree in economics.  Mr. Markey helped found and for nearly a decade served on the Board of Directors of City Year New York.


Stuart Shulman
Dr. Stuart W. Shulman is the founder and CEO of Texifter, LLC and an Assistant Professor of Political Science at the University of Massachusetts Amherst. He is the founder of the Qualitative Data Analysis Program (QDAP) at the University of Pittsburgh and the current Director of QDAP-UMass. Dr. Shulman is the Associate Director of the National Center for Digital Government and Editor Emeritus of the Journal of Information Technology & Politics.

Dr. Shulman is the sole inventor of the Coding Analysis Toolkit (CAT), a free, open source, Web-based text analysis software project, as well as the Public Comment Analysis toolkit (PCAT), and a new analytic network known as DiscoverText. The QDAP labs are fee-for-service coding labs that work on projects previously funded by the National Science Foundation (NSF), the National Institutes of Health (NIH) and Mental Health (NIMH), the Smithsonian, and other U.S. funding agencies. Dr. Shulman has been the Principal Investigator and Project Director on National Science Foundation-funded research projects focusing on electronic rulemaking, human language technologies, manual annotation, digital citizenship, and service-learning efforts in the United States.

As Director of the NSF-funded eRulemaking Research Group, Dr. Shulman has organized and chaired federal agency-level electronic rulemaking workshops at the Council for Excellence in Government (2001), the National Defense University (2002), the National Science Foundation (2003 & 2006), and The George Washington University (2004). In 2006, he chaired a NSF-funded workshop at the University of Pittsburgh titled "Coding across the Disciplines," which brought social and computer scientists together to discuss annotation and computational science. He has recently chaired workshops on YouTube and the 2008 Election in the United States (2009), the Politics of Open Source (2010), and The Future of Computational Social Science (2011).

For six years, Dr. Shulman was the Editor-in-Chief of the Journal of Information Technology & Politics, and he currently serves as Editor Emeritus. He was the 2004-2005 President of the American Political Science Association's organized section on Information Technology & Politics and for three years was Editor of the section newsletter, The ITP News. Stu is a former Oregon Tilth certified organic farmer and garlic enthusiast who teaches courses on American national government, environmental policy, sprawl, information technology, qualitative research methods, digital citizenship, governance, and service-learning. In the fall of 2009, he launched a software start-up, Texifter, LLC, which aims to help individuals, organizations, and crowds when they are archiving, filtering, searching, classifying, and analyzing large numbers of documents. He holds a Bachelor's degree from Boston University (Political Science and English) and a Ph.D. from the University of Oregon (Political Science).

Session 4 – Lightning Talks



Micah L. Sifry is a co-founder and editor of the Personal Democracy Forum, a daily website and annual conference on how technology is changing politics. He is also the editor of PdF’s new group blog TechPresident, which focuses on how the campaigns are using the web and how the web is using them.
Along with his partner Andrew Rasiej, he consults on how political organizations, campaigns, non-profits and media entities can adapt to and thrive in a networked world. Current clients include the Sunlight Foundation, the Campaign for America’s Future, and Air America.
From 1997 to 2006, he worked closely with Public Campaign, a non-profit, non-partisan organization focused on comprehensive campaign finance reform, as its senior analyst. Prior to that, Micah was an editor and writer with The Nation magazine for thirteen years.
He is the author or editor of four books, the most recent being Is That a Politician in Your Pocket? (John Wiley & Sons, 2004), written with Nancy Watzman. He is also an adjunct professor at the Political Science Department of the City University of New York/Graduate Center, where he teaches a course called “Writing Politics.” His personal blog is at

Craig Newmark
Craig Newmark is the founder of craigslist, the web-based platform that has fundamentally changed classified advertising. Since its founding in 1995, craigslist has become one of the world’s 10 most-visited English language web platforms. Today there are craigslist websites virtually everywhere and serving every continent on earth (except Antarctica). Craigslist provides users with mostly free advertising opportunities, and is meant to allow people to help each other with basic needs like housing and jobs. It is based on a culture of trust, encouraging participants to play an active role in policing the information that is shared on the site. In March 2011 Craig launched craigconnects, his initiative to link up everyone on the planet using social media to bear witness to good efforts and encourage the same behavior in others. Craigconnects seeks to support technology and platforms that enhance connectivity, help more people and organizations do good in the world, and improve and ensure media integrity.

Ana Guerrini, Manager, Rio de Janeiro 311 Services
Ana Guerrini is the manager of Rio de Janeiro 311 Services (1476). Created in March 2011, the demand for the service has gowned exponentially, receiving millions of calls on a yearly basis. Ana has managed the implementation of web and mobile services for the follow up of complaints and services, and has launched the project that adopts Open311 standards by Rio de Janeiro Municipality. Ana holds a PhD in technology and society from the Open University of Catalonia (UOC).

Luther Lowe
Luther Lowe (@lutherlowe) joined Yelp in February 2008 and serves as the Director of Public Policy. In this role, he works to educate policy makers about the important role Yelp plays in connecting consumers with great local businesses. He meets often with policy makers across the U.S. and Europe and works closely with the different divisions within Yelp to develop and execute products and best practices that further speak to the needs of local businesses. Previously, Luther worked as a Special Assistant to retired General Wesley Clark. He holds a B.A. in government from The College of William & Mary.

Robert Hunja
Mr. Robert R. Hunja is the Manager of the Open Government Practicein the World Bank Institute.  Mr. Hunja, a lawyer by training and Kenyan by nationality, has been working in the public procurement and governance arena for over 17 years.  He has worked at the United Nations Commission on International Trade Law (UNCITRAL) during the development of the UNCITRAL Model Law on Procurement of Goods, Works and Services.  He joined the World Bank in 1995 where he worked in the Legal Department before being appointed Manager of the Bank’s Procurement Policy group.  In 2006, Mr. Hunja went on external service from the World Bank and joined the Government of Kenya where he helped establish the Public Procurement Oversight Authority and was its first Director General.  He returned to the World Bank in September 2008 and was an Operations Advisor in the Africa Region before taking up his current position at the WBI.



Session 5 – Debate

Jeff Thindwa
Jeff Thindwa manages the World Bank Institute’s work on social accountability. A Malawi national, Jeff joined the World Bank in 2000 as a Senior Social Development Specialist and later became Team Leader for the Participation and Civic Engagement Group. In these roles, he helped design and implement mechanisms to enhance participation of stakeholders in the Bank’s project cycle, social accountability to promote transparency and accountability, and dialogue with Civil Society Organizations (CSOs) to improve the quality of World Bank’s policies.
From 2007 to 2009 he served as co-Team Leader of the Bank’s Global Civil Society team in the External Affairs department. This work involved providing institutional guidance to broaden and deepen World Bank engagement with civil society organizations. Jeff subsequently moved to the Bank’s South Asia department as Senior Social Development Specialist, where he was Task Team Leader for the Program for Accountability in Nepal. He advised operations team son how to integrate social accountability mechanisms in World Bank project. He took up his current position in the World Bank institute in December 2011.
Prior to joining the World Bank, Jeff worked for 17 years in the NGO community, which included leading the creation of the Council for Non-Governmental Organizations in Malawi – CONGOMA, the NGO umbrella organization. Until 2000, he was Director of International Programs for World Vision, UK. He began his career as a Legal Aid Attorney, and studied political economy of development and European Union Law at the London School of Economics, and Political Science and London’s King’s College respectively.

Sean McDonald
Sean Martin McDonald is the CEO of FrontlineSMS's social enterprise, the Social Impact Lab Community Interest Company, and the Founder of the FrontlineSMS:Legal Project. Sean joined FrontlineSMS in 2010 and leads the day-to-day operation, strategic growth, and project-driven application of FrontlineSMS. Sean has worked at MetroStar Systems, International Relief & Development, Inc., the United States Agency for International Development, the Public International Law and Policy Group, the Center for Peacebuilding International, and the Office of Senator Barbara Mikulski. Sean currently serves on the Board of Directors of International Peace Park Expeditions, the Social Impact Lab Foundation, and the Social Impact Lab Community Interest Company. He is an affiliate with Harvard University's Berkman Center and an advisor to UNDP, the Clinton Global Initiative, TechChange, and Digital Democracy. Sean is a lawyer, barred in New York. He holds a J.D. and an M.A. in International Peace and Conflict Resolution from American University. He earned his bachelor’s degree in Magazine Journalism, Government, and Spanish at the University of Maryland, College Park.

Michael Woolcock
Michael Woolcok is Lead Social Development Specialist with the Development Research Group, and a Lecturer in Public Policy at the John F. Kennedy School of Government at Harvard. His research draws on a range of methods to study the role of social institutions in the survival and mobility strategies of marginalized groups, and the way in which these institutions are shaped by the development process, in the present as well as historically. He is a co-founder of the Bank's Justice for the Poor program (a ten-country program of operational research on justice institutions from a user's perspective), and contributed to both the 2000/01 and 2006 World Development Reports. From 2007-2009 he was on external service leave as Professor of Social Science and Development Policy at the University of Manchester, where he was the founding Research Director of the Brooks World Poverty Institute. Prior to joining the Bank in 1998 he taught at Brown University and the University of Queensland (Australia); an Australian native, he has undergraduate degrees from the University of Queensland, a graduate diploma in teaching from Queensland University of Technology, and an MA and PhD in sociology from Brown University.


Session 4 – Participatory Panel

Sri Mulyani Indrawati
Sri Mulyani Indrawati is the managing director at the World Bank and responsible for the institution’s global operations as well as knowledge products in the thematic areas of human development, sustainable development, poverty reduction and economic management, and financial and private sector development. In addition she oversees other administrative vice-presidencies and functions, including the Integrity Vice Presidency, Sanctions Board Secretariat and the Office of Evaluation and Suspension.
Sri Mulyani joined the World Bank in June 2010. Previously she served as Indonesia’s minister of finance in addition to being the coordinating minister of economic affairs. During that time she guided the economic policy for one of the largest countries in Southeast Asia, and one of the biggest states in the world, navigating successfully the global economic crisis, implementing key reforms, fighting corruption and earning the respect of her peers across the world. She is credited with helping to steer Indonesia through the challenging but successful transition from autocracy to democracy.
Ms. Indrawati led the Indonesian National Development Planning Agency prior to her position as finance minister. During that time she coordinated the government and international reconstruction effort following the devastating 2004 tsunami. Her earlier positions include, Executive Director at the International Monetary Fund, faculty member at the University of Indonesia and a visiting professor at the Andrew Young School of Public Policy at Georgia State University.
Ms. Indrawati holds a Ph.D. in Economics from the University of Illinois and a B.A. in Economics from the University of Indonesia. She has received numerous honors and awards, including Euromoney Magazine’s Global Finance Minister of the Year, and Emerging Markets Best Finance Minister in Asia. She has also been regularly on Forbes List of the 100 Most Powerful Women in the world.

Adams AliyuOshiomhole
Governor Adams AliyuOshiomhole is currently Governor of Edo State of the Federal Republic of Nigeria. He completed his first term (2008-2012) and was re-elected Governor, for another term, under the banner of the Action Congress of Nigeria (ACN) with over 75% of the vote on July 12, 2012. His first-term witnessed significant policy and institutional reforms, fiscal discipline and transparency, as well as massive infrastructure development.
An accomplished trade unionist and administrator, Governor Oshiomhole has been a major actor and catalyst in the Nigeria labour and wider popular movements in Nigeria. He served as the 4th democratically elected President of the Nigerian Labour Congress (NLC), the biggest labourcentre in Nigeria from 1999 to 2007. Prior to that, he was for eighteen years General Secretary of the National Union of Textile Garment and Tailoring Workers of Nigeria, then a union with over 75,000 workers.
At the International level, he was representative of the African workers for two terms on the Governing Body of the International Labour Organization (ILO). He has also served on the powerful committee on Freedom of Association of the ILO, which is the only international tribunal on workers' rights issues. He had been on the Executive Board of the International Confederation of Free Trade Unions (ICFTU), the Executive Board of the African Regional Organization of the International Confederation of Free Trade Unions.
Adams Oshiomhole was educated at the Ruskin College, Oxford where he majored in economics and industrial relations. He is also an alumnus of the prestigious National Institute for Policy and Strategic Studies (NIPSS), Kuru, Plateau State. He holds an honorary doctorate of law degree of Ambrose Alli University, Ekpoma.

Macon Phillips
Macon Phillips is the Director of Digital Strategy for The White House. Phillips ran the new media program for the Presidential Transition Team ( and served as the Deputy Director of the Obama campaign's new media department (
Prior to the campaign, Phillips led Blue State Digital's strategy practice, working with clients like the Democratic National Committee and Senator Ted Kennedy. A proud Americorps*VISTA alum, the Huntsville, Alabama native is a graduate of Duke University.

Herbert A. Kassamaniis
Mr. Kassamaniis is currently the Head of Communications and Information Management Department of the Water Services Regulatory Board, Kenya. Mr. Kassamani holds an MBA (Marketing) and a Post-Graduate Diploma in Mass Communication from the University of Nairobi. He has had extensive experience at senior levels both in the public and private sector where he has variously
spearheaded the establishment and management of marketing , customer relations, and communication functions. He has worked with participatory development approaches in Kenya’s Non-Governmental Organisations (NGO) Sector and has been a lead actor in the establishment of Wasreb’s Water Action Groups (WAGs) mechanism which has pioneered the aspect of citizen/consumer
engagement Kenya’s public sector.

Raj Babu Shrestha
Engaging in the field of Civil Engineering and in Development since 1981. Twenty three years of experience (since 1986) in national and international organizations are basically related with water supply and sanitation, community infrastructure development, livelihood enhancement and poverty alleviation at the policy as well as project preparation, implementation management and monitoring level. More than sixteen years’ experience in strategic program development and management at a senior level.Firsthand experience in computer applications in the field of civil engineering and management information system. Acquired training in various disciplines including Poverty Alleviation Course under Malaysian Technical Cooperation Programme (MTCP), Program for Development Managers (PDM course) at Asian Institute of Management, Philippines, Integrated Water Resources Management at Excellency of Water Resources, Pakistan with the following major degrees:
M.A. Sociology, Tribhuvan University Nepal
M.Sc. Sanitary .Engineering., Delft, The Netherlands
B.E. (Hon's) Civil Engineering, Roorkee, India


Judd Antin
Judd Antin is User Experience Researcher at Facebook. Judd’s areas of expertise include incentives and motivation for online collaboration, "gamification" and game mechanics, online communities, collective action and social dilemmas, as well as trust, reliability, and credibility. His research interests center on user-generated content, social media, the wisdom of crowds, distributed work, and all other forms of online collaboration. Working with laboratory and field experiments, surveys, and qualitative methods, Judd strives for a holistic understanding of participation and collaboration and translating that understanding into innovation.

Rafael Morado

Rafael Morado is a Game Designer at UBISOFT Montreal. Prior to his work in Montreal, he worked for UBISOFT Paris and was a freelance Video Director and Editor.

Session 5 – Table Talks

Archon Fung
Archon Fung is Ford Foundation Professor of Democracy and Citizenship. His research examines the impacts of civic participation, public deliberation, and transparency upon public and private governance. His Empowered Participation: Reinventing Urban Democracy examines two participatory-democratic reform efforts in low-income Chicago neighborhoods. Current projects also examine initiatives in ecosystem management, toxics reduction, endangered species protection, local governance, and international labor standards. His recent books and edited collections include Deepening Democracy: Institutional Innovations in Empowered Participatory Governance; Can We Eliminate Sweatshops?; Working Capital: The Power of Labors Pensions; and Beyond Backyard Environmentalism. His articles on regulation, rights, and participation appear in Political Theory; Journal of Political Philosophy; Politics and Society; Governance; Environmental Management; American Behavioral Scientist; and Boston Review. Fung received two Bachelors and a PhD from MIT.

Roby Senderowitsch
Roby Senderowitsch is Program Manager of the Global Partnership for Social Accountability (GPSA). The GPSA is a coalition of donors, governments and civil society organizations (CSOs) that aims to improve development results by supporting capacity building for enhanced citizen feedback and participation.Previously Roby wasWorld Bank Country Manager in the Dominican Republic. His career experience includes a strong focus on political economy analysis, building coalitions for change, anti-corruption, and performance based management of public institutions. Before joining the Bank, Roby worked with several NGOs in Argentina and Cuba, including as Field Representative of the American Jewish Joint Distribution Committee. He has been a lecturer in Human Resource management in NGOs, as well as director of educational programs and community development and human resource management in the private sector. Roby’s most recent publications include “Democratic Governance in Mexico: Beyond State Capture and Social Polarization” (with Yasuhiko Matsuda), “Performance Informed Budgeting and Trust in Government” (with Nick Manning and others), and “From the International Financial Crisis to Inclusive Growth in the Dominican Republic.” Roby holds a Bachelor of Science in Education from the University of Buenos Aires and a series of postgraduate courses at Harvard and Stanford University.


Mary McNeil

Mary McNeil is Team Lead in the World Bank Institute's Governance Practice. She played a pivitol role in the development of the Global Partnership for Social Accountability in 2012. Mary also developed the model for the Affiliated Networks of Civil Society Organizations for Social Accountability, or ANSAs, that are now active in Africa, East and South Asia and Middle East North Africa. She has been involved in citizen participation, community-driven development, and social accountability work for most of her twenty-five years in the World Bank. She is the co-editor of Demanding Good Governance: Lessons for Social Accountability Initiatives in Africa, and was founding editor of the "Development Outreach" magazine. During her career at the Bank she has held positions in the World Bank Institute, where she managed global programs on community empowerment, social inclusion and civil society capacity building. In Bank operations she has worked in the water and sanitation, and urban sectors  leading activities in the UNDP-funded Water and Sanitation Program and Urban Management Program. Her work has spanned all regions, including managing country-based programs in Ghana, Bosnia, the Philippines and Tajikistan.

Sarah Mendelson
Sarah E. Mendelson serves as deputy assistant administrator in USAID’s Bureau for Democracy, Conflict and Humanitarian Assistance responsible for democracy, human rights and governance. Prior to joining the Agency in May 2010, she was the director of the Human Rights and Security Initiative at the Center for Strategic and International Studies (CSIS).
At CSIS, she conducted over a dozen public opinion surveys in Russia, tracking views on Chechnya, HIV/AIDS, military and police abuse, religious identity in the North Caucasus, and human trafficking. She researched the links between human trafficking and peacekeeping operations in the Balkans, and her work helped shape U.S. legislation and policies at NATO on this issue. In 2007 and 2008, she led a working group on closing the Guantánamo Bay detention center, the recommendations from which were reflected in the Executive Orders signed January 22, 2009. In summer 2009, she helped convene the Parallel Civil Society Summit in Moscow during President Barack Obama’s trip to Russia.
Mendelson has worked for nearly two decades on a wide variety of issues related to human rights and democracy including as a program officer in Moscow with the National Democratic Institute in 1994 and 1995. Before coming to CSIS, she was a professor of international politics at the Fletcher School of Law and Diplomacy at Tufts University. She has also worked with International Security, the Europe and Central Asia Division of Human Rights Watch, and the Council on Foreign Relations.
A frequent contributor to the media, Mendelson has authored numerous public policy articles and books, including Changing Course: Ideas, Politics and the Soviet Withdrawal from Afghanistan (Princeton University Press, 1998); The Power and Limits of NGOs: Transnational Networks and Post-Communist Societies (Columbia University Press, 2002); Barracks and Brothels: Peacekeepers and Human Trafficking in the Balkans (CSIS Press, 2005); and From Assistance to Engagement: A Model for a New Era in U.S.-Russian Civil Society Relations (CSIS Press, 2009).
She received her bachelor's degree in history from Yale University and her Ph.D. in political science from Columbia University. She has held fellowships at Stanford University and Princeton University.

Sophie Sirtaine
Sophie Sirtaine is director of the World Bank’s Corporate Reform and Strategy Department, which advises Bank staff on results, accountability, openness, and modernization. Previously Sirtaine worked in Bank operations, including as sector manager in the Private and Financial Sector Development unit of the Europe and Central Asia Region. Sirtaine is also part of the Bank’s team on public-private partnerships. Before joining the Bank, Sirtaine worked in investment banking and as an infrastructure economist.

Dayna Brown
Dayna Brown is the Director of The Listening Program at CDA Collaborative Learning Projects. Prior to joining this non-profit, she worked for Mercy Corps as a Senior Program Officer for Civil Society and Conflict Management and managed economic development, peacebuilding, and civil society development programs in Indonesia and Kosovo. Brown served as a Humanitarian Affairs Liaison with the U.S. Kosovo Diplomatic Observer Mission and worked with USAID/OTI in Kosovo. She is the co-author of Time to Listen: Hearing from People on the Receiving End of International Aid. Brown received a Master of Arts degree in Law and Diplomacy from The Fletcher School at Tufts University in 1998, and has a Bachelor’s of Business Administration from Texas Christian University.

Will Rogers
Will Rogers is the global coordinator for beneficiary communication at the International Federation of the Red Cross
He is a dedicated community development and media professional with extensive experience both in the community and international NGO and humanitarian sectors. Will started developing his skills with indigenous communities in remote Australia, and has built a career using media and new technologies as tools for international community development.
His experience had brought him a broad range of skills including “Digital Humanitarianism” to the implementation of community based media projects. The latter used TV, radio, Print, online and SMS technologies to help marginalized or disaster affected communities have a voice and be the drivers of their own development. He  is currently tasked with globally mainstreaming Beneficiary Communications within the Red Cross movement and has been successful in leading community development programs in Australia, Asia, Africa and the Americas. Will is a dedicated communicator and campaigner – he believes organizations must communicate and actively listen to the people they serve.

Dr. Angelita Gregorio-Medel
Dr. Gregorio-Medel was appointed as Undersecretary in the Department of Social Welfare and Development, Philippines in January 2013. Prior to her appointment, she was Executive Director of the Affiliated Network for Social Accountabilityin East Asia and the Pacific (ANSA-EAP). Dr. Gregorio-Medel has direct experience in community based work, community organizing development management, capability building and academia. Dr. Gregorio-Medel gained her Masters of Science in Psychology, Social Psychology (Community and Poverty) at the Ateneo de Manila University in 1986 and her Doctor of Sociology, Development Sociology at the University of Bielefeld, Federal Republic of Germany in 1992.

Chris Vein
Recently described by FedInsider as “innovating innovation itself,” Mr. Chris Vein is the Chief Innovation Officer for Global Technology Development at the World Bank. In this capacity, Chris leads the implementation of the World Bank’s Information and Communications Technology (ICT) Strategy, ICT policy and engagement dialogue with internal and external clients, and global ICT knowledge and expertise with client countries. Prior to joining the World Bank, Chris was the Deputy U.S. Chief Technology Officer for Government Innovation in the White House Office of Science and Technology Policy. In that role, Chris focused on making government more open, entrepreneurial, and lean; creating new and innovative opportunities for delivering government products, services and processes; and incubating innovation capacity in the civic, technology and civic society arenas. Over the past two award-winning decades, Chris has had the honor of serving four Presidents of the United States, thousands of professional association practitioners around the world, for-profit consulting organizations, and local government organizations. An avid cook and traveler, Chis is based in California where he is still renovating his geodesic dome house and mentors those in need. Chris is a sought-after commentator and speaker, quoted in a wide range of news sources from the Economist to Inc. Magazine.

Randi Ryterman
Randi Ryterman is the World Bank Institute’s (WBI) Director for Governance. Prior to joining WBI, she managed the Public Sector Governance Anchor in the Poverty Reduction and Economic Management Network, and led the Stolen Assets Recovery (StAR) Initiative, which is jointly implemented by the World Bank and the United Nations Office for Drugs and Crimes. Randi previously worked in the World Bank’s Europe and Central Asia Department and the Development Economics Research Group, where she conducted research and helped countries to implement institutional reforms to combat corruption and improve the delivery of public services.

Prior to joining the World Bank, Randi worked as an Assistant Professor of Economics at the University of Pennsylvania, where she taught Comparative Economic Systems and International Trade. She has also worked in the private sector, on issues related to the regulation of the oil and gas industry.

Randi has a Ph.D in Economics from the University of Maryland. She has written widely on governance, anticorruption, and institutions in transition countries. She received the Ed A. Hewett Prize for an Outstanding Contribution to the Studies of the Political Economy of the Soviet Union and East Central Europe and their Successor States.

Fernando Rosetti
Fernando Rosetti is the Executive Director of GIFE (Institutes, Foundations and Enterprises)in Brazil.GIFE is South America’s leading association of grantmakers. Prior to this, he was the executive secretary for the Participation Experiences Network, a consultant for the Latin America Business Council, and Executive Director of Aprendiz in San Paulo. Fernando has also worked as an English teacher, reporter, columnist, and editor, and has published studies and guidelines on media and education for Unicef.
In 2005, GIFE’s Private Social Investment Network completed 10 years of formal operation, with the mission of refining and disseminating concepts and best practices for the use of private funds for the common good. GIFE works with private social investors to encourage a partnership for community action, investing in social, cultural, and environmental projects. GIFE currently works with more than 80 members to achieve these goals.
Mr. Rossetti has a Masters of Social Science from the Institute of Philosophy and Human Sciences at the State University of Campinas in Brazil.

Helene Grandvoinnet

Helene Grandvoinnet is currently the Cluster Leader for the Demand for Good Governance Team in the Social Development Department of the World Bank. She joined the the Bank in 2000 as a Public Sector Specialist. She has tasked managed investment projects, DPLs and AAAs on a broad array of governance issues in the Africa Region. As of 2008, she was designated as the Governance & Anticorruption (GAC) Coordinator for the Africa Region and contributed to raise awareness and mainstream the GAC agenda.

Prior to joining the Bank, Helene worked for the OECD development center focusing on research programs on governance and poverty reduction, conflict management in Africa and anti-corruption initiatives. Prior to that she worked for the Legal and Financial division of the Ministry of Culture in France.

Ms. Grandvoinnet, a French national, holds a degree in public administration from the Paris Institute of Political Science and a post-graduate in international administration from the University of Paris II- Pantheon-Assas.

Edith Jibunoh
Edith Jibunoh is the Director for Multilateral Institutions at ONE. Before joining ONE, Edith worked in the Nigerian Presidency‘s Millennium Development Goals office and the Ministry of Finance. She has also worked for the World Bank in the East Asia and Pacific Region as well as the World Bank‘s Special Representative Office at the United Nations. Alongside the management of ONE‘s relationships on the continent with policy makers, NGOs, the media and academia, she project manages the ONE award and is actively engaged in African debates on democracy, corruption and governance.


Felipe Heusser
Felipe is the Founder and Director of FundaciónCiudadanoInteligente, a Latin American NGO based in Chile that uses information technology to promote transparency and active citizen participation. He graduated as a Lawyer from the P. Universidad Católica (Chile) and holds a Master degree in Public Policy from the London School of Economics (UK), where he is also a PhD Candidate in Government with research in the field of Freedom of Information, Regulation, and Internet Technology. Felipe is also an Ashoka Fellow for the News and Knowledge program, and achieves work experience in both the Chilean NGO and Government sectors, working for Un Techopara Chile, and both Ministries of Foreign Affairs and Labour. In 2010, he organized the first Personal Democracy Forum for Latin America, and currently coordinates the Open Data research project for Latin America in collaboration with IDRC, ECLAC (UN) and W3C.
Felipe’s research aims to bridge the relationship of traditional Freedom of Information regulation with recent-born open data policies, highlighting how this relationship changes according to the habitat where these policies are embedded.

Stephen Davenport
Stephen directs the Business Development/Innovation team at Development Gateway, which covers research and innovation, marketing and communications, and external partnerships. With over 10 years in the area of technology, aid management, and information transparency, Stephen has worked at the forefront of ICT4D innovation. His efforts have also led to contributions to international data standards such as the International Aid Transparency Initiative (IATI). Prior to joining the organization in 2000, he worked with the World Bank, IBM, Computer Associates, and BearingPoint, developing technology solutions for the public and private sector. He holds a master's degree in international business administration from Georgetown University, and a bachelor's degree from Washington and Lee University.

Joanne Caddy
Joanne Caddy is an Administrator at the OECD's Directorate for Public Governance and Territorial Development (GOV).
She was responsible for drafting the OECD report on Citizens as Partners: Information, Consultation and Public Participation in Policy-making (2001) and oversaw the production of an accompanying handbook for government officials. Other titles include: Open Government: Fostering Dialogue with Civil Society (2003), Promises and Problems of E-democracy: Challenges of Online Citizen Engagement (2004).
Prior to joining GOV, she worked for SIGMA, a joint programme providing support to public administration reform in Central and Eastern European countries, based at the OECD and financed mainly by EU-Phare.
She earned a BA in Natural Sciences at Cambridge University (UK), an MA in Political Science at The Johns Hopkins University (USA) and a doctorate in Political Science at the European University Institute (Italy).

Session 6 – Summary

Sanjay Pradhan
Sanjay Pradhan is the Vice President of the World Bank Institute (WBI). He is an authority on governance and anticorruption issues, combining a distinguished research record with extensive operational experience. Previously, he served as the World Bank’s Director for Governance, where he led the development of the Bank’s Governance and Anticorruption Strategy, and provided strategic directions on improving governance and combating corruption.
Mr. Pradhan has held senior positions across key parts of the World Bank, including in the operational and research departments. He was the Manager for Poverty Reduction and Public Sector Governance in South Asia, and Europe and Central Asia, as well as Country Economist in East and West Africa. He was a principal author of the 1997 World Development Report, The State in a Changing World. He has also authored numerous publications, including articles, books, and policy papers. He has addressed major high-level forums including the European Parliament, the British House of Commons, and the BBC World Debate. Mr. Pradhan holds a PhD and a Bachelor’s degree from Harvard University.
Since joining as Vice President of WBI in 2008, Mr. Pradhan has led WBI through a far-reaching renewal, enabling it to provide innovative approaches to development. WBI’s mission is to strengthen the capacity of government and non-government stakeholders to collectively solve development challenges through three interlinked clusters of support: ‘Open Knowledge’ – connecting clients to global knowledge and learning; ‘Collaborative Governance’ – enabling clients to mobilize and coalesce for collaborative action; and ‘Innovative Solutions’ – scanning and incubating innovations. A few examples of WBI’s new platforms include ICT-enabled citizens’ feedback for monitoring public services through mobile phones and the internet and the Global Partnership for Social Accountability to build the capacity of civil society to integrate beneficiary voice in government programs. WBI has also established a brokering mechanism for South-South Knowledge Exchanges, and launched the World Bank’s e-Institute and the Mapping for Results initiative. Mapping for Results has enhanced the Bank’s transparency and results by geo-coding 30,000 IDA and IBRD project locations in 144 countries on maps meshed with results indicators, now extending to other donors through the Open Aid Partnership.
As vice president of WBI, Mr. Pradhan plays a key role in the current efforts to modernize the World Bank and turn it into a more open and effective institution, as part of the Open Agenda. He also plays a major role in supporting the Bank’s Knowledge Strategy.

Kyle Peters
Kyle Peters took over as Vice President, Operations Policy and Country Services on February 1, 2013.
He was Director for Strategy and Operations in the Europe and Central Asia Region for the last year, working with the ECA Regional Leadership Team to assure implementation of the Regional Strategy and country programs.
Prior to joining the ECA Region, Mr. Peters was Director of Strategy and Country Services in the Operations Policy and Country Services Vice Presidency from 2006 - 2012. He was responsible for managing the Country Services group, working on the Bank’s response to the financial crisis of 2008-09, operational policy issues for IDA15 and 16 replenishments, and overseeing policy and reviews of country assistance strategies, development policy lending, and guarantees, as well as the aid effectiveness agenda.
His prior assignments include: as a Senior Manager in the Bank’s Independent Evaluation Group (IEG), with responsibility for assessing the Bank’s country assistance programs and programs in economic management, poverty reduction and the financial sector; as a sector manager for economic policy in Eastern and Central Europe, with responsibility for the Bank’s early engagements on regional integration in the Western Balkans; and as a macroeconomist in two regions--East Asia and the Pacific and Eastern Europe. In the East Asia region, he worked primarily on Indonesia and Vietnam. He served in the Bank’s country office in Jakarta from 1989-1992, working on macroeconomic, debt and poverty issues.
Mr. Peters received his BA in Mathematics and Economics from the College of William and Mary. He received a graduate degree in Economics from SUNY–Buffalo.

RitvaKoukku-Ronde became ambassador of Finland to the United States on Sept. 9, 2011, the first female ambassador to hold the post.
Koukku-Ronde has worked in various positions in the Ministry for Foreign Affairs for almost three decades, most recently serving as undersecretary of state (2009-11), director-general of the Department for Development Policy (2005-09), and deputy director-general of the Department for European Affairs (2003-05).
Other postings in the ministry include special advisor to the director-general of the Political Department (1995) and director of U.N. development issues in the Department of International Development Cooperation (1996-98), where she was also an attaché in 1987.
In addition, she was minister, deputy chief of mission at the Finnish Embassy in Germany (1998-2003), counselor, deputy chief of mission at The Hague (1990-94), and second secretary, first secretary and deputy chief of mission at the Finnish Embassy in Kenya, as well as focal point to UNEP and U.N. Habitat (1987-90).
Koukku-Ronde also served as an attaché in the Press and Culture Section of the Foreign Affairs Ministry in 1985, before which she was a freelance journalist.
She holds a master's degree in history from the University of Tampere.
She is married to Dr. Hidde Ronde and has two daughters, Emma and Elsa.

Sam Worthington
Samuel A. Worthington is President and CEO of InterAction, the largest alliance of U.S.-based international relief and development NGOs. InterAction works with its more than 190 members to develop policy and advocacy positions on a wide range of topics that shape the U.S. international NGO community. Before joining InterAction, Worthington served as Chief Executive Officer of Plan USA, a child-focused development NGO which has programs in 62 countries.
Worthington is a member of the Council on Foreign Relations, and has various advisory roles for the United Nations and U.S. government, including serving on the Inter-Agency Standing Committee (IASC); the Advisory Council for Voluntary Foreign Assistance at USAID and the Board of The Alliance to End Hunger. He was also a member of the White House Task Force on Global Development and Poverty as well as the steering committee of the NGO Leadership Forum at Harvard University. He serves on the boards of CIVICUS, the U.S. Global Leadership Coalition, the Alliance to End Hunger, and Religions for Peace.
Worthington holds a Masters degree from the Monterey Institute of International Studies and a Bachelor’s degree from the University of Vermont. As a Fulbright scholar he completed post graduate research at the InstitutUniversitaire des Hautes Etudes Internationales in Geneva. Mr. Worthington has represented U.S. NGOs and their programs before the United States Congress, the administration, and numerous major media outlets, including the Washington Post, New York Times, Wall Street Journal, USA Today, NPR, PBS, CNN, AP, Reuters, AFP, and many other major national and international media. In 2012, he was included on the NonProfit Times Top 50 Power and Influencers list.





Micah Sifry



World Alliance for Citizen Participation is an international alliance of members and partners which constitutes an influential network of organisations at the local, national, regional and international levels, and spans the spectrum of civil society. CIVICUS includes the following in its definition of civil society: civil society networks and organisations; trade unions; faith-based networks; professional associations; NGO capacity development organisations; philanthropic foundations and other funding bodies.
CIVICUS has worked for nearly two decades to strengthen citizen action and civil society throughout the world, especially in areas where participatory democracy and citizens' freedom of association are threatened. CIVICUS has a vision of a global community of active, engaged citizens committed to the creation of a more just and equitable world. This is based on the belief that the health of societies exists in direct proportion to the degree of balance between the state, the private sector and civil society.
CIVICUS provides a focal point for knowledge-sharing, common interest representation, global institution-building and engagement among these disparate sectors. It acts as an advocate for citizen participation as an essential component of governance and democracy worldwide. CIVICUS seeks to amplify the voices and opinions of ordinary people and it gives expression to the enormous creative energy of the burgeoning sector of civil society.

InterAction is the largest alliance of U.S.-based international nongovernmental organizations (NGOs), with more than 190 members working in every developing country. Members are faith-based and secular, large and small, with a focus on the world’s most poor and vulnerable populations.
The U.S. public, foundations and others support the efforts of our membership via funding totaling more than $13 billion a year, according to 2009 estimates. InterAction’s funds come from dues and generous grants from others, such as foundations.
Using its collective voice, InterAction seeks to shape important policy decisions on relief and long term development issues, including foreign assistance, the environment, women, health, education and agriculture. Members are at the forefront in responding to humanitarian crises and disasters worldwide and InterAction acts as a hub in these efforts.
InterAction tracks where members work via interactive mapping tools, such as one used after the 2010 earthquake in Haiti and another which plots food security projects. Our flagship monthly publication, Monthly Developments Magazine, and other policy papers and documents, showcase the work of our members and highlight trends and best practices in the sector.
Alliance members adhere to standards drawn up by InterAction, which aim to ensure accountability and transparency in financial management, fundraising, governance and program performance.






Government of Finland, Embassy of Finland 
The primary goal of our work here at the Embassy is to enhance the Finnish-U.S. relationship. We are in the United States to strengthen Finland’s role as a U.S. companion and to enhance well-being and safety as well as competitiveness, trade and investments in both countries.
The Finnish diplomats provide American decision-makers with information on our positions. In turn, we collect information on American views to facilitate decision making in Finland and the European Union.
We act as a mediator in helping Finnish companies gain access to, and participation in, the U.S. market. The Embassy represents Finland in the international monetary and scientific institutions based in the Washington area.
We work in close co-operation with the Finnish-American community in the U.S. We help Finnish-Americans preserve and keep in touch with their cultural heritage. The Embassy protects all Finnish citizens and defends their rights.



The conference will be held Monday March 18, from 8:30-6:00 pm at the International Finance Corporation Auditorium, 2121 Pennsylvania Avenue NW, Washington, D.C.

Entrance to Auditorium is on K Street, Auditorium is on the lower level.


Security - All external participants will need to show a Government issued photo ID (driver’s license or passport).

High Speed Internet Access - Instructions and passwords will be available upon arrival.
Allergies/Dietary Restrictions - The conference planners have selected menus we hope everyone will enjoy. We realize that some individuals have dietary restrictions and food allergies. Send a note at least five days prior to the conference to with specific instructions.We will do our best to accommodate all dietary requests; however because the focus is on food allergies, we cannot always guarantee requests such as low-fat, low-salt, low-carb, sugar-free, etc. Alternate desserts also may not be available.
Photography Disclosure - The World Bank takes photographs during its meetings and events which will be posted on the WBI Citizen Voices website. By participating in this conference you grant the World Bank the right to use your name and photograph for such purposes.


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Am the President of the Peoples Parliament in Kenya which is an organic social movement that has risen from humble beginnings and has achieved notable presence in the streets and the screens of Kenyas media. We carry out popular pro-peoples social justice campaigns and ensure that we became a formidable front for grassroot struggles. The struggles could range from; insecurity, unemployment, evictions,anti-corruption demos, Anti-tax demos e.t.c

We strongly believe that if the people elect leaders and believe that democracy ends their they are wrong completely. A vibrant and vigillante citizenry that can demand and extract accountability from those elected to deliver on services and promises is a healthy citizenry in a healthy democracy.

Kindly afford me to attend this forum to share the experiences and ideas of this movement that has risen from humble beginnings


Mr. Kiptoo John
+254 704 540 144

Importance of Citizens Engagement.

Any type of Government will have many deficiencies with respect to fulfilling public needs, demands and Governance apart from this politicians and bureaucrats corruption,nepotism , favouritism causing lot of imbalance in their services to public uniformely. There by servies framed at Government levels to public that will not reach or known the nature of services or benifits . Hence Government engageing public for feed back and their participation always has high impact on their services.

sping meeting

Get the real poor representatives to the table at the 2013 spring meeeting. We know better, how to invest the money on a more efective way

Spring meeting 2013

For our organizacion Fundacion Proteccion y Apoyo a Menores en Familia (Fundacion PAMFA), the world Bank and International Monetary Fund`s spring meeting 2013 shouldbe a plathaform to establish concrete partnership and bringing to the table, those on more need, likereal representatives for the poor, to advocate ourself in order to send the money from the WB and the IMF, to the real place and with minimal intermediary.

La Gouvernance au Togo

La Concertation Nationale de la Société Civiledu Togo (CNSC TOGO) est un réseaux d'associations oeuvrant sur les thématiques de Démocratie et Gouvernance au Togo.
Les constants faits à l'issue de notre "monitoring de l'action publique dans les communes du Togo" font ressortir l'inefficacité des politiques publics et des services publics à satisfaire les besoins vitaux des populations. La problématique était de savoir comment les droits civils et politiques, économiques et sociaux peuvent constituer le souci premier des gouvernants et dans quelle manière ces derniers peuvent les prendre en compte dans leur programme de gouvernance.
Il est alors recommandé des actions de renforcement de capacités et de partage d'expérience des autorités locales,la sensibilisation des population pour renforcer la culture et la participation citoyenne, renforcer les outils de contrôle citoyen de l'action publique "CCAP" par l'utilisation des TIC (Feeb-back citoyen).
La fracture technologique entre les différentes communautés (rurales et urbaines, anglophones et francophones, nord et sud etc.) oblige à une coopération universelle pour partage des meilleures pratiques en matière de gouvernance.
Suivre le rapport de notre étude "monitoring de l'action publique sur le lien ci-contre:

Merci pour votre aimable attention.

citizen Engagement

Enhance capacity Development

Citizens engagement as a driver for public accountability

In Principle the relevancy of a public sector institution is in delivering public expectation as define by the mandate.

Borrowing from the results chain concept, all that the public agency does ought to be seen in the results they offer to the public. Citizens engagement then becomes a rightly tool to assess how public agencies are meeting the citizens needs.

My concern is how relevant would citizens engagement be in delivering citizens accountability,when it is used more as a politicking tool than a means of seeking accountability , and what would be the right strategy to avoid being misused as a politicking tool and self seekers.

To attend virtually

I think It is going to be very interesting to participate in such an event. A citizens satisfaction is really the ultimate aim of planners and policy makers and his feedback should have an upper hand in policy development and modification.I hope I can get an idea of modern techniques and methods to enhance people's engagement. We are developing web portal on participatory governance.

Welcome opportunity to see how I can place myself for maximum im

Look forward to an opportunity to see how and where I can place myself for maximum positive impact upon those who are most in need.

Learning about huamn rights as a way of life

It is our experience in the last 25 years in more than 60 countries that integrating the learning of human rights as a strategy for economic ,societal and huamn development puts a powerful tool in the hands of people who are empowered by the holistic vision and particle mission of human rights as relevant to their daily lives.
Introducing an ongoing process of such "learnings" ...--developing huamn rights cities as hubs for development instructed and guided by the people's inherent knowledge of dignity and belonging is not a romantic fantasy..
To overcome the three words that spell differently and mean the same: POWER, FEAR and CREED we have to move the vertical hierarchies to the horizontal plain .. where people can see the horizons and make their choices .. --as we say : human rights are the banks of the river in which life can flow freely.. and when the floods come those who know and own human rights strengthen the banks to avoid the floods and flow in developing a better world for themselves in community in dignity with others. And most important; Learn to decipher between Symptoms and Causes.. develop critical thinking and systemic analysis -as "illietrate" as they maybe.. towards a meaningful sustainable development.
Please look at
Do tell us if we you are ready to collaborate to integrate such learning in your programs and projects.
Thank you very much for listening.
Shulamith Koenig

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