Book Launch: Closing the Feedback Loop - Can Technology Bridge the Accountability Gap? | World Bank Institute (WBI)

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Thursday, June 19, 2014, 3:30–5:00pm, Room MC 13-121

Join the conversation on Twitter at #OpenGovNow.
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Citizen engagement is core to enhancing accountability and improving public services. Innovations in technology are empowering citizens to make their voices heard and to better participate in decision-making processes in the governance of villages, cities, states and countries. The World Bank recognizes that citizen engagement is at the core of improving development outcomes, and aims to achieve 100% beneficiary feedback in projects with clearly identifiable beneficiaries, and to scale up results- focused and context- specific citizen engagement.  

The new Closing the Feedback Loop report assesses the extent to which technology- enabled citizen engagement programs can enhance social accountability. Specifically, the report addresses the following three questions:
  • How do ICTs empower citizens through participation, transparency, and accountability?
  • Are technologies an accelerator to close the accountability gap—the space between government and citizens that requires bridging for open and collaborative governance?
  • Under which conditions does this occur? 
The book explores the theoretical linkages among empowerment, participation, transparency, and accountability. It showcases methods for community and crisis mapping across the globe, provides cases of citizen feedback mechanisms, and analyzes the World Bank’s experiences in ICT- enabled citizen engagement. Introducing the Loch Ness model the report shows how technologies contribute to shrinking the gap, why the gap remains open in many cases, and what can be done to help close it.
Copies of the publication will be available at the event. In the meantime, you can download the book here:

Partners: Feedback Labs, OpenGov Hub, Ground Truth Initiative, KfW, CIVICUS, London School of Economics, and Aid Data.

Opening remarks
Kaushik Basu
Senior Vice President and Chief Economist, World Bank
Bjorn-Soren Gigler
Senior Governance Specialist, World Bank, and
Savita Bailur
Senior Researcher, World Bank, and London School of Economics
Robert Hunja
Manager, Open Government Practice, World Bank
Rakesh Rajani
Twaweza, and Co-Chair of the Open Government Partnership
Jonathan Fox
Professor in International Studies, American University
Lily Tsai
Associate Professor of Political Science,
Massachusetts Institute of Technology

Jane Fountain
Distinguished Professor, University of Massachusetts Amherst, and
Director, National Center for Digital Government

Feedback Labs, OpenGov Hub, Ground Truth Initiative, KfW, CIVICUS, London School of Economics, and Aid Data

Thursday, June 19, 2014, 3:30–5:00pm, Room MC 13-121

World Bank Main Complex
1818 H Street, N.W. Washington, D.C.
Join the conversation on Twitter at #OpenGovNow.

The event will be web streamed.

External participants should email Vinod Beri at, by 17:00 EDT on June 18 with name and organization in order to obtain a visitor's pass. If you have questions concerning this event, contact Vinod Beri at
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